I was informed straight away vie email the colour I chose was not in stock, A bit dissapointing as Web page stated it was not out of stock, one of the reasons I chose it. Any way I decided to wait, after a couple of weeks I rang to enquire, a very helpful Sarah called me back with the news that the supplier could not give a delivery date, I took her up on the offer of a different "In stock Colour" and within 3 days it was delivered along with the free cover which was originally listed with my original choice.
All in all, easy to use website and very good customer service. Stock control reflected in Webb site could be improved, having said that I was informed immeadiatly and was given options.
Thanks - The Parasol looks great in my new garden and was easy to put up.
Overall 9/10

White Stores Response: We are very happy to hear you are pleased with your parasol. Apologies for the inconvenience caused in regards to your order. At the time we were moving warehouse and had some slight stock count discrepancies. We have been working hard to resolve this and our stock control is now in order. Please do contact us for a discount voucher off your next order with us on 0845 338 6238.
(Posted on 24/03/2011)